Support — PEPTEX

Contact PEPTEX support team. Medical consultation, order tracking, and customer service.

Support and Contact

Our medical consultant team is available to answer questions about products, dosing protocols, storage, shipping and orders. We typically respond within 2 hours during European business hours and within 12 hours outside of them.

Contact channels

Primary: Telegram @PeptideShop_MedConsult — fastest response, multilingual support (English, Russian, German, French, Italian, Spanish, Polish, Dutch, Portuguese, Ukrainian). Email: sale@peptex.shop for order-related enquiries.

What we can help with

Product selection and comparison, dosing guidance and protocol recommendations, reconstitution and storage questions, shipping status and tracking, order modifications, payment issues, returns and refunds, certificate of analysis requests.

Response time

Telegram messages: typically 2 hours (EU hours), up to 12 hours otherwise. Email: 24 hours. Urgent shipping or payment issues are prioritised.